Refunds On Products

You can request for a refund on physical products and merchandise sold by us within 30 days of the date of your purchase. No refunds will be provided if your request is received after this 30-day period is over. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Partial Refunds

Partial Refunds will be offered in the following situations (if applicable):

• Book with obvious signs of use

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Non-returnable items:

• Gift cards

• Downloadable PDF files

• Downloadable software products

• Software on CDs, DVDs, USB Drives or Hard Drives

• Downloadable audios and videos

• Audios and videos on CDs, DVDs, USB Drives or Hard Drives

• Online access to Epiphany Programs or training programs

Refunds on Talks, Workshops, Seminars, Training and Kickstart Sessions

If, after paying to attend our talks, workshops, seminars, training and kickstart sessions, you are unable to attend, you can either request for a full refund or attend the next available talk, workshop, seminar, training and kickstart session on the same topic.

Additionally, each talk, workshop, seminar, training and kickstart session may have additional refund policies which apply only when you’re in attendance.

Non-returnable Fees For Talks, Workshops, Seminars, Training and Kickstart Sessions:

• You have attended the Talk, Workshop, Seminar, Training and Kickstart Session you paid for

• You have not met each Talk, Workshop, Seminar, Training and Kickstart Session’s requirements (if any) for a refund in that you have stayed beyond the refund period.

Proof Of Purchase

To complete your return of products, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your purchase is received and inspected (if applicable), we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 weeks (if you banked in the money to purchase the item) or within a specified period as determined by our credit card processor from the time you made the refund request (if you made a purchase using credit card).

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@senze.com.

Sale items (if applicable)

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@senze.com and send your item to: 1st Floor, Taipan Triangle, 29, Jalan USJ 10/1d, Taipan Business Centre, 47620 Subang Jaya, Selangor, Malaysia.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 1st Floor, Taipan Triangle, 29, Jalan USJ 10/1d, Taipan Business Centre, 47620 Subang Jaya, Selangor, Malaysia. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance to ensure that we receive your returned item.